Forget instructions, tips and help; a real-world example shows how imperative it is to put key information in the question itself.
This is the first in a six-part series on human visual perception and its influence on the design of forms. After introducing the series, we look at our first key visual element: shape.
Most forms contain at least one question for which respondents must choose one or more options from a predefined set. These predefined options are the closed question response categories.
In this article, we’re going to unpick what makes a good (or not so good) set of response categories, culminating with a simple-to-use checklist.
In this article, we explore the spectrum of different electronic form types and present a useful framework for describing just what is an electronic form.
Need to design a form and can’t get past that blank piece of paper or screen? Maybe you’ve been charged with reviewing an existing form and you don’t know where to start.
This article describes a way in which a form or questionnaire can be broken up into individual layers, making the design and review process easier and more efficient.
So you have a form, and you want to make it ‘good’. Where do you start?
In this article we present a simple model for assessing the quality of a form.
There’s often a need to measure importance. For example, a government body may want to measure what services are most important to the public. But measuring importance accurately is more difficult than it might sound. In this article we explore the best ways to make such measurements.